FAQ

Frequently asked questions

Are your products authentic?

Yes - every product we sell is 100% authentic Korean skincare, sourced directly from authorised distributors in the UAE. We verify batch codes, packaging integrity, and distributor documentation for every shipment. Read more on our 100% Authentic page.

Where do you ship?

We deliver island-wide across Sri Lanka. Orders over LKR 8,500 qualify for free delivery. Colombo metro orders typically arrive within 1–3 business days; the rest of the island within 3–5 business days.

What payment methods do you accept?

We accept Visa and Mastercard (online checkout), direct bank transfer, and cash on delivery for Colombo metro addresses. Full details are on our Delivery & Payment page.

How long does delivery take?

You will receive an email as soon as the products are dispatched for delivery with the relevant tracking details. Delivery could take between 2-3 working days excluding weekends and public holidays from the day of dispatch depending on the payment method you choose.

Can I return a product?

We accept returns within 7 days of delivery for unopened, unused products in their original packaging. Please contact us at theskinlineup@gmail.com to start a return.

How do I choose the right products for my skin?

Start with your skin type and main concern. Our collections are organised by concern — brightening, hydration, blemish-prone skin, soothing, and more — so you can find products that match what your skin needs. If you are new to K-beauty, The Lineups are curated starter sets that take the guesswork out.